This policy covers the Nuvira website and the emails, calls and texts that follow when you get in touch. It does not cover the health information of Nuvira's clients, which is handled separately and never through this site.
- The site collects what you type into a form, plus routine technical records and cookie-free visit counts.
- We use it to answer you. We don't sell it, and there are no advertising trackers here.
- We text you only if you tick a separate, optional box. Reply STOP and the texts end.
- Please keep health details out of the forms. A name and a way to reach you is enough.
- To see, correct or delete what we hold, email jeff@nuviraelev8.com.
Who we are
Nuvira is a concierge regenerative wellness practice based in Layton, Utah. In this policy, “Nuvira,” “we” and “us” mean the practice, and “the site” means this website.
What the site collects
What you type into a form
The site has three forms. Each sends only what you enter, plus which form it was and the page it was sent from.
- The request form on the contact page: your first name and email address, which of a few listed topics brings you here, and, if you choose to give them, your last name, a phone number and a short note.
- The fit check: six multiple-choice answers about preferences. They cover what you're looking for, how you like to make a decision, how you feel about the regulatory status of what Nuvira offers, your timing, whether you'd want to be seen in Utah or in another state, and where you stand on planning and cost. None of them asks about your health. Your answers stay on the page, in your own browser, until you choose to send them at the end, with your first name, your email address and an optional phone number. If you leave without sending, they are not sent to us.
- The provider inquiry form on the For Providers page: your name, work email, an optional phone number, your practice name, state and license type, the subject of your inquiry and an optional note.
Each form has an acknowledgment box you must tick before it will send. Each form also has a separate text-message box, which is optional and never ticked for you. If you gave a phone number, we record whether that box was ticked, and the date and time if it was.
The forms contain one hidden field that people never see. Automated spam programs tend to fill it in. When that happens, the submission is discarded.
If you email, call or text us
We receive whatever you choose to tell us, along with your email address or phone number. The same request applies: please save health details for your consultation.
Routine technical records
The company that hosts the site keeps standard server logs. A request to the site can be logged with an IP address, the date and time, the page or file asked for, and basic browser and device details. If you open the fit check from one of our links, the page address can include the starting option you picked.
If a form submission can't be handed to our records system, the form tells you so and asks you to email us instead, and a short entry is written to those logs so the fault can be found. An entry is also written if your contact details were saved but your note, your answers or your text-message choice could not be recorded with them. The entry describes the fault: an error code and the first part of the records system's error message. In some cases it also holds the reference number that system gave the inquiry and whether the text-message box was ticked. The site's code does not add your name, email address or note to that entry.
Visit counts, without cookies
We count visits with Vercel Web Analytics, a tool from our hosting provider. For each page view it can record the time, the page address (including the fit check's starting option, if the link carried one), the referring site, an approximate location worked out from the request (country, region and city), and the browser, operating system and type of device. Vercel's documentation says a visitor is recognized not by a cookie but by a hash created from the incoming request, that the visitor session is discarded after 24 hours, and that page views are not tied to an individual or an IP address. We see totals, not people.
Cookies and trackers
The site's own code sets no cookies. It saves one thing to your browser's storage, and only if you use the “Pause motion” button on the home page: that choice, so the motion stays paused when you come back to the page. It stays in your browser for that browsing session and is never sent to us. There are no advertising pixels, no social media trackers and no session recording.
Fonts
The typefaces are loaded from Google Fonts. To fetch them, your browser contacts Google's servers, so Google receives your IP address, your browser details and the fact that the request came from this site. Google states that its font service does not set or log cookies.
What the site does not ask for
Health information, payment card details or government ID numbers. There are no accounts and no passwords.
What we use it for
- To reply to you and arrange a conversation, by email or phone, and by text only if you agreed to texts.
- To keep a record of what you asked, so you don't have to repeat yourself.
- To keep the site running, find faults and filter out spam.
- To see, in total, which pages are read, so we can make the site more useful.
- To keep the records a business is expected to keep, including who agreed to texts and who opted out.
Who handles it for us
Inquiries are read and answered at Nuvira, by a person. A small number of companies process information on our behalf so the site can run and we can reply. They are service providers: they handle the information in order to deliver a service to us.
- Hosting. Vercel delivers the site, runs the code behind the forms and keeps the server logs.
- Customer records and messaging. Inquiries are stored in a customer-relationship-management service, which we use to keep track of conversations and to send email and text messages. Texts are delivered through that service's messaging providers and the mobile carriers.
- Analytics. Vercel Web Analytics, described above.
- Fonts. Google Fonts, described above.
- Email. Our email provider, when you write to us or we write to you.
We may also disclose information when the law requires it, for example in response to a valid court order.
Text-message consent is held to a stricter rule. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except the aggregators and providers of the text message service that deliver our messages.
What we never do
- We do not sell personal information.
- We do not use advertising pixels or ad tracking on this site.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent or give your mobile phone number or your text-message consent to third parties, affiliates or lead generators for marketing or promotional purposes.
Text messages
Texting is optional, and it is separate from everything else on the form.
- The program. Nuvira inquiry and appointment texts. If you tick the optional text-message box on one of our forms, Nuvira may text the mobile number you entered about your inquiry and your appointments: a reply to your question, help arranging a call, and appointment confirmations, reminders and visit logistics.
- Consent is optional. The box is never ticked for you, and the form sends without it. Consent is not a condition of any purchase.
- Frequency and cost. Message frequency varies. Message and data rates may apply.
- To cancel. Reply STOP to any message. You'll get one message confirming it, then no more texts unless you opt in again. You can also email or call us and ask.
- For help. Reply HELP, or contact us at jeff@nuviraelev8.com or (512) 788-3190.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
- Not for emergencies or health details. Nobody monitors text messages for emergencies. In an emergency, call 911. Please keep health details out of texts.
- Your number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, as set out above.
The same terms appear in our Terms of Use.
Health information
The website is not the place for health information. The forms ask for contact details and preferences, and from providers a few practice details. None asks about health, and wherever there is room to type a note, we ask you to leave health details out. If you include them anyway, they are stored with your inquiry like anything else you type. So please don't.
If you become a client, the health information you share as part of your care is handled separately from this website, and this policy does not cover it. Ask us how client records are handled and we'll tell you plainly.
How long we keep it
We keep an inquiry for as long as we have a reason to: to answer you, to pick up where we left off if you come back, and to keep the records a business is expected to keep. You can also just ask, and we'll delete it.
Two exceptions. If you opted out of texts, we keep that record so we can go on honoring it. And if you become a client, your client records are kept under the rules that apply to them, not this policy.
Server logs and visit counts are kept by the hosting provider for the periods its service sets.
Your choices
- Say less. The request form needs only a first name, an email address, a topic and the acknowledgment tick. The phone number and the text-message box are optional. You can also skip the forms and call.
- Stop texts or email. Reply STOP to a text. Reply to an email and tell us to stop.
- See, correct or delete. Email jeff@nuviraelev8.com and tell us what you want: a copy of what we hold, a correction, or deletion. Replies are personal, usually within one business day. We may ask you to confirm the request from the email address or phone number on the inquiry, so your details don't go to someone else. If there is something we have to keep, we'll tell you what and why.
Depending on where you live, the law may give you more rights than these. Tell us what you're asking for and we'll honor any right that applies to you.
Security
The site is served over an encrypted connection. The key that lets the site write to our records system is held on the server and is never sent to your browser.
No website can promise perfect security. That is one more reason we ask you to keep health details out of the forms.
Children
This site is written for adults. It is not directed to anyone under 18, and we do not knowingly collect information from anyone under 18. If you believe a minor has sent us information, email us and we'll delete it.
Changes to this policy
If this policy changes, the new version will be posted on this page with a new date at the top.
Contact
Questions about this policy, or about what we hold on you, go to a person:
- jeff@nuviraelev8.com
- Phone
- (512) 788-3190
- Practice
- Nuvira, Layton, Utah